Customer Service Center
Customer Service: 727-391-0730 (M-F 9 am - 5 pm ET)
Special Orders/Product Information: 727-391-0730 (M-F 9:00 am - 5:00 pm ET)
We only except credit cards from the United States with a United States address and we do not ship out of the United States
Sorry we cannot ship to any Freight Forwards
Our Satisfaction Guarantee.
Buy from us with confidence. Any product you purchase from FORE & AFT MARINE is guaranteed 100%. If you're not satisfied with any item purchased from us , simply return it within 10 days (in the original packaging and has not been installed) and we'll give you a replacement or refund. Items must be returned with in 10 days from purchase. Electronic engine parts and propellers are not returnable. Over 10 days there is a 20% restocking fee. No returns if item was purchased over 30 days.
All defective item over 30 days must be returned to manufacture for warranty. Products purchased under 30 days may be mailed back to FORE AND AFT MARINE 215 150TH AVE MADEIRA BEACH FL 33708 . Product replacement will be for same model only. Refunds will be issued in the same form as original payment. Original proof of purchase is required on all returns. Refund of shipping charges is only applicable if product received is defective or incorrect due to our error. Special order merchandise is typically not returnable and manufacturer's restock fees may apply. Computer software products are not returnable unless unopened.
Most items are shipped in 1 to 2 days order is received. In the event an item you order isn't immediately available at the time your order is processed, we will notify you by email when it will be shipped. Unexpected demand may cause certain products to be temporarily out of stock, but you'll be the first to receive the item when the next shipment arrives from our supplier. Your credit card will not be charged for the item until it's shipped to you.
Important Shipping Information.
We ship most in-stock items within 24 hours of receiving your order. Orders processed Saturday or Sunday ship the next business day. When you place your order, our invoice will give you a selection of UPS shipping methods. at this time you can select the shipping method you desirer, If you decide not to continue with the order, you can cancel it at this time. Due to greater length and width, some items are charged at the 30-lb to 75 lb. rate by UPS, regardless of their actual weight (e.g. fishing rods and antennas) and are labeled Oversize for UPS. If you cancel an order after it's been shipped or if you refuse delivery, you are still responsible for shipping charges.
We are unable to provide international shipping at this time and we cannot ship to freight forwards..
Shipments of flammable or other hazardous materials such as certain paints, varnishes, flares, fire extinguishers and other items containing compressed gases are regulated by the U.S. Department of Transportation. We are unable to ship hazardous items to APO, FPO, or any other foreign addresses. Some hazardous items may be subject to surcharges of $15 for UPS Ground to $40 for Federal Express Priority. Other restrictions on the shipment of hazardous materials may apply, depending on the shipping method you choose. Call our sales staff at 727-391-0730 for more information if you are ordering items marked hazardous shipping.
We ship UPS Ground within the Continental U.S. If you have another preference ( next day , 2 day, etc) , please make your choice from the available selections on the order form prior to submitting it.
Regarding Sales Taxes.
If you are a Florida resident, we will have to collect the applicable sales tax when your order is processed Your order confirmation email will include the amount of tax, if any.
We do not sell, trade, distributive, share any information about our customers. All information collected from our web site is closely guarded and only use to process your order.
If You Have Questions About Equipment.
We have a technical information phone number and our specialists can answer your questions concerning product selection, installation and specifications, as well as provide sound advice about the best systems and equipment for your boat. To contact our product specialists, call 727-391-0730.
If You Can't Find It, Contact Us.
If you can't find what you're looking for in our on-line store . Give us a call at 727-391-0730,or send us e-mail anytime . If you contact us by e-mail, please allow one business day for a response. We will make effort to find it for you and give you the lowest price available.
While we make every effort to assure pricing in our online store is current, we must reserve the right to change prices without notice.
Despite our best efforts, we sometimes make mistakes. Product descriptions and typographic or photographic errors are unintentional and subject to correction. Please advise us of any obvious errors by e-mail.